> For the complete documentation index, see [llms.txt](https://legacy.docs.synteq.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://legacy.docs.synteq.com/dedicated-servers/other/requesting-a-part-swap/ram-swap.md). # RAM Swap How to request a RAM swap on a dedicated server ## Collect the server logs ### 1. Server logs A log that we always take a look at is the server logs, which can be obtained with: ``` dmesg > dmesg.txt ``` ### 2. Running a memory test To run a memory test, please go into the [Metal](https://metal.crunchbits.com/) interface, and select your server from the list.
Then go into the `Rescue` tab.
Then `Memtest86+` select \[1], and then select the newest version \[2].
Afterward, click on the `Start Rescue` button to start the memory test.
{% hint style="warning" %} If it's stuck on `Preparing boot environment` for 10+ minutes, then first please try to restart the server. If that doesn't fix it, please reach out to us via the buttons on the right top. {% endhint %} After it indicates that the `Rescue boot completed` part is done, please wait 30 minutes, and then enter the console of the server. Here is an article on how to do that: [Entering console](/dedicated-servers/server-management/entering-console.md) Then take a screenshot of the console window, and save that image as memtest.png ### 3. Last boot log If your server is frequently crashing, please share with us the last boots log, which can be obtained with: ``` journalctl -b -1 -e -n 50000 > lastboot.txt ``` ## Open a ticket with us ### 1. Open a ticket Start by going to our client area, and then on the left navigation bar, please select `Support` \[1] > `Open Ticket` \[2]
### 2. Fill out the body of the ticket Then, select the `Technical Support` department
Afterward, please select the appropriate server in the `Realted Service` \[1] field, and fill out the `Subject`, and the `Message` part as per the table below:
Subject [2]
RAM swap request - dedicated server
Message [3]
Hello, 

I'd like to request a RAM swap on my server \[42-XX-XX].
I've been encountering the following errors: \[list errors, as well parts of logs here]
I'm also attaching the following files to this ticket:
dmesg.txt
memtest.png
\[lastboot.txt]

Thank you!
Attachments \[4]dmesg.txt, memtest.png, \[lastboot.txt]
Make sure to change the variables that are in square brackets.
Then, after filling everything out, please click the `Submit` button:
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