> For the complete documentation index, see [llms.txt](https://legacy.docs.synteq.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://legacy.docs.synteq.com/dedicated-servers/server-management/reinstalling-the-os/reinstalling-the-os-using-an-iso-file.md).

# Reinstalling the OS using an ISO file

How to reinstall a dedicated server using your own ISO file

## How to request an ISO file

### 1. Open a ticket

Start by going to our client area, and then on the left navigation bar, please select `Support` \[1] > `Open Ticket` \[2]

<figure><img src="https://2550884376-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6ozuTxnBVSieoNxQFdfw%2Fuploads%2FT6ANkH9Fb6WAOn4k5eYq%2FCleanShot%202025-08-25%20at%2000.07.57%402x.png?alt=media&amp;token=c74e48bf-bc55-42de-9726-c54576dab1a2" alt=""><figcaption></figcaption></figure>

### 2. Fill out the body of the ticket

Then, select the `Technical Support` department

<figure><img src="https://2550884376-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6ozuTxnBVSieoNxQFdfw%2Fuploads%2FcjojuDly0qySIiwiwQBJ%2FCleanShot%202025-08-25%20at%2000.09.16%402x.png?alt=media&amp;token=3a5fab04-62f8-4357-9e42-258188781ebe" alt=""><figcaption></figcaption></figure>

Afterward, please fill out the `Subject`, and the `Message` part as per the table below:

{% hint style="danger" %}
We need the ISO link in the following format:

<https://example.com/\\*/example.iso>

The link cannot redirect to another link.&#x20;
{% endhint %}

<table data-header-hidden><thead><tr><th width="116.109375"></th><th></th></tr></thead><tbody><tr><td>Subject [1]</td><td><pre><code>ISO request - dedicated server
</code></pre></td></tr><tr><td>Message [2]</td><td><pre><code>Hello, 

Please add the following ISO to your Metal library:
\[ISO Link]

Thank you! </code></pre></td></tr></tbody></table>

<figure><img src="https://2550884376-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6ozuTxnBVSieoNxQFdfw%2Fuploads%2Ftpke3pdEHlatYypVHKlb%2FCleanShot%202025-10-29%20at%2022.35.34%402x.png?alt=media&amp;token=72886b0e-9e0c-416e-9ca9-4313a54c2ffa" alt=""><figcaption></figcaption></figure>

Then click on `Submit` at the bottom of the page.

<figure><img src="https://2550884376-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6ozuTxnBVSieoNxQFdfw%2Fuploads%2FD8fXJwLkHrlncWwKxf17%2FCleanShot%202025-10-29%20at%2022.38.43%402x.png?alt=media&amp;token=c83544c0-e25e-4451-8073-f1a58e4f017a" alt=""><figcaption></figcaption></figure>

## How to reinstall a server using an ISO?

### 1. Enter the console, and insert the ISO

Start by entering the console of the server: [Entering console](/dedicated-servers/server-management/entering-console.md)

Then go to `Virtual Media` \[1], then `Virtual Storage`&#x20;

<figure><img src="https://2550884376-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6ozuTxnBVSieoNxQFdfw%2Fuploads%2FdkIXPuueyVFmzpaOQfxg%2FCleanShot%202025-10-29%20at%2022.43.43%402x.png?alt=media&amp;token=124ee4f9-5a11-48df-89d8-8970a27bec10" alt=""><figcaption></figcaption></figure>

Afterward, select `ISO File` as the Logical Drive Type.&#x20;

<figure><img src="https://2550884376-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6ozuTxnBVSieoNxQFdfw%2Fuploads%2FyllgzAav0xc4in2fCzqa%2FCleanShot%202025-10-29%20at%2022.44.58%402x.png?alt=media&amp;token=0d25991d-19ce-4ab7-afa4-333dfdd42d52" alt=""><figcaption></figcaption></figure>

After that, click on the `Open location` button.&#x20;

<figure><img src="https://2550884376-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6ozuTxnBVSieoNxQFdfw%2Fuploads%2FVWaQe6FP4T8i5ys6Tcnf%2FCleanShot%202025-10-29%20at%2022.46.02%402x.png?alt=media&amp;token=b94ab4a6-681e-4e42-97e5-a260d004590b" alt=""><figcaption></figcaption></figure>

Then go into the `ISOs` directory.&#x20;

<figure><img src="https://2550884376-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6ozuTxnBVSieoNxQFdfw%2Fuploads%2FAjsTk9PcPbSC7yRD4BS8%2FCleanShot%202025-10-29%20at%2022.46.36%402x.png?alt=media&amp;token=8d490df9-4b23-47ac-aa96-18d63e381a3c" alt=""><figcaption></figcaption></figure>

Afterward, select the ISO file that you'd like to install \[1] by clicking on it, and click `Open` \[2] on the bottom right.

<figure><img src="https://2550884376-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6ozuTxnBVSieoNxQFdfw%2Fuploads%2FL4zkQhmELozFSpUorl7P%2FCleanShot%202025-10-29%20at%2022.47.54%402x.png?alt=media&amp;token=3add8d00-a8eb-44ba-ac2d-1fef5ea5ecb1" alt=""><figcaption></figcaption></figure>

Then click on `Plug In` to finish mounting of the ISO to the server.&#x20;

<figure><img src="https://2550884376-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6ozuTxnBVSieoNxQFdfw%2Fuploads%2FhXQjwJfocvl6mzfJepc0%2FCleanShot%202025-10-29%20at%2022.48.59%402x.png?alt=media&amp;token=23594493-9309-4679-9eda-1bb6ec62f970" alt=""><figcaption></figcaption></figure>

Then reboot the server as outlined in [Power options on a dedicated server](/dedicated-servers/server-management/power-options-on-a-dedicated-server.md#reboot-2). Afterward, come back to the console, and finish the reinstallation process!&#x20;


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