> For the complete documentation index, see [llms.txt](https://legacy.docs.synteq.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://legacy.docs.synteq.com/virtualization-platform/server-management/reinstalling-the-os/reinstalling-the-os-using-an-iso-file/how-to-request-an-iso.md).

# How to Request an ISO

A guide to requesting ISOs to be added to our ISO library

While we have a good selection of several ISOs in our library available for you use, there may still be exceptions where an ISO may not exist in our library. We allow you to request ISOs via our ticketing system for your own use.

### 1. Open a ticket

Start by going to our client area and then on the left navigation bar, select `Support` \[1] -> `Open Ticket` \[2]

<figure><img src="https://2514446554-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FYlJjcmT7LgxrDfamjZ7v%2Fuploads%2FhTggeExaYwCodZeJ0pfu%2FCleanShot%202025-11-01%20at%2009.28.39%402x.png?alt=media&amp;token=4d15dfcc-f922-4ce5-bf76-17f7625d0cd9" alt=""><figcaption></figcaption></figure>

### 2. Fill the Ticket Form

Select `Technical Support` as the department.

<figure><img src="https://2514446554-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FYlJjcmT7LgxrDfamjZ7v%2Fuploads%2FnuZqjpQyT6swM8gQjNRg%2FCleanShot%202025-11-01%20at%2009.31.40%402x.png?alt=media&amp;token=ba2ef8e8-ebe5-4d85-84b7-3f3563244f38" alt=""><figcaption></figcaption></figure>

Then, Enter the `Subjet` \[1] and the `Message` \[2] as per the table below:

{% hint style="danger" %}
We need the ISO link in the following format:

<https://example.com/\\*/example.iso>

The link cannot redirect to another link.&#x20;
{% endhint %}

<table><thead><tr><th></th><th></th></tr></thead><tbody><tr><td>Subject [1]</td><td><pre><code>ISO request - VPS Control Panel
</code></pre></td></tr><tr><td>Message [2]</td><td><pre><code>Hello, 

Please add the following ISO to your ISO library:
\[ISO Link]

Thank you! </code></pre></td></tr></tbody></table>

<figure><img src="https://2514446554-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FYlJjcmT7LgxrDfamjZ7v%2Fuploads%2FJwJflc6KnWXL1fkDtadn%2FCleanShot%202025-11-01%20at%2009.40.30%402x.png?alt=media&amp;token=4f89a7f2-a7ac-4489-9605-befdc99deac6" alt=""><figcaption></figcaption></figure>

### 3. Submit the ticket

Once you've filled out the form, Scroll Down and Click on the `Submit` Button.

<figure><img src="https://2514446554-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FYlJjcmT7LgxrDfamjZ7v%2Fuploads%2FFw43A2Q4Al3VCgQFNicp%2FCleanShot%202025-11-01%20at%2009.51.18%402x.png?alt=media&amp;token=7fa01fc9-581a-4360-8277-1ed75f165f88" alt=""><figcaption></figcaption></figure>


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